The Reason Why Airlines Overbook

Imagine stepping up to the check-in counter, just to hear the agent say, “I’m sorry to inform you but I cannot assign you a seat due to there not being enough seats available; the flight is overbooked. You will have to wait until the end of the flight to determine whether you will be able to fly out today.” This is the worst case scenario imaginable! Even though this hasn’t happened to me personally, as a former check-in agent, I’ve delivered the bad news more than a couple times. And the reactions I encountered were of pure disappointment and anger. What do…
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